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Refund and Returns Policy


At, we strive to provide you with the best shopping

experience possible. If you are not completely satisfied with your purchase,

we’re here to help. Please read our return policy carefully to ensure that your

returns are processed smoothly.

1. Eligibility for Returns:

   – We accept returns for most products within 1 days of delivery.

   – To be eligible for a return, your item must be unused, in the same condition

that you received it, and in its original packaging.

   – Perishable items such as fruits, vegetables, and dairy products are not

eligible for returns due to hygiene reasons, unless they arrived damaged or


2. Initiating a Return:

   – To initiate a return, please contact our customer support team within

[number] days of receiving your order.

   – Provide your order number and details of the item(s) you wish to return.

   – Our customer support team will guide you through the return process and

provide you with further instructions.

3. Return Shipping:

   – The cost of return shipping will be the responsibility of the customer, unless

the return is due to an error on our part (e.g., wrong item shipped, damaged or

defective item).

   – We recommend using a trackable shipping service and purchasing shipping

insurance to ensure that your return is received safely.

4. Refunds:

   – Once your return is received and inspected, we will send you an email to

notify you that we have received your returned item.

   – If your return is approved, we will initiate a refund to your original method of


   – Please allow [number] days for the refund to be processed and credited to

your account. The timeframe may vary depending on your payment provider.

5. Exchanges:

   – We do not offer exchanges for returned items. If you wish to exchange an

item, please initiate a return for the unwanted item and place a new order for

the desired item.

6. Exceptions:

   – Certain items are exempt from being returned, including perishable goods, 

gift cards, and downloadable software products, unless they are faulty or

damaged upon receipt.

7. Damaged or Faulty Items:

   – If you receive a damaged or faulty item, please contact us immediately.

Provide details and photographic evidence of the damage or fault, and we will

arrange for a replacement or refund.

8. Contact Us:

   – If you have any questions or concerns about our return policy, please

contact our customer support team at or by phone at

+44 7761 771414. We’re here to assist you.

By shopping with, you agree to abide by our return policy.

We appreciate your understanding and cooperation.

Need help?

Contact us at for questions related to refunds and returns.

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